Here at Kitchen Tune-Up, we believe in customer service that is In-Tune with your needs. To ensure that you get what you need from us, and more, we have developed eight Trustpoints. We apply these Trustpoints to every project. These standards are what allow our services to remodel your expectations along with your home.
Trustpoint No. 1:
We guarantee our estimates. No surprise bills, no last minute expenses. When we give you our estimates, we’re not just throwing numbers around. We’re giving you a realistic and accurate idea of what our services will cost. This lets us help you decide which options and styles are best for your budget while still giving you the new look you want.
Trustpoint No. 2:
We guarantee our work. We take great pride in each of our projects. If you’re not satisfied with our work, neither are we.
Trustpoint No. 3:
We arrive on time. We won’t keep you waiting for hours on end. We make every effort to be at your home or business on time and ready to work. If there’s a problem, we let you know right away.
Trustpoint No. 4:
We clean the work area daily. If we’re not done within one day, we’ll make sure to clean up after ourselves. Wherever possible we allow you to have full access to your water and cooking areas in the evenings. We won’t leave dangerous debris or unlivable grime. And once we’re finished with the project, we’ll clean up any leftover mess before we leave.
Trustpoint No. 5:
We return messages within 24 hours. Our clients are important to us. We know that our speed and efficiency is important to you. Communication is one of the most valuable connections we have. If you have something you need to speak to us about, we won’t keep you waiting.
Trustpoint No. 6:
We strive for harmony with your daily routine. The last thing we want is to disrupt your life. We are here to serve you and improve your home. Do you have only certain days or hours your house is available for us to work on? We will work with your schedule. Some of our remodeling projects take as little as a day, while bigger projects will average 2-4 days. Through communication and planning with you, we will find the schedule that works best for your family and your life.
Trustpoint No. 7:
We tell you what we’re doing before we do it. During the planning process, we will walk through each step of the process with you. With Kitchen Tune-Up there’s no surprises, and no secrets. If something comes up during the project, we let you know about it ASAP, as well as offering solutions. We let you decide what will work best for you, so you always know what’s happening in your home.
Trustpoint No. 8:
We listen carefully, tell it straight and keep our promises. We want to give you the best of the best. We listen to what you want for your dream kitchen, business, home office, etc. We help you organize your ideas into a cohesive design plan. Then we tell you exactly how we are going to do it and what it will cost and how long it should take. We can revise the plans until we’ve found the path that’s right for you. Once we’ve found your best plan, we fulfill our part of the project and bring you exactly what we promised.
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Our cabinets look AWESOME! We wish we would have scheduled a Tune-Up much sooner. We will definitely refer you and call when its time to work on the kitchen in our new home.
Alex was courteous and professional. He kept us involved along the way.