←Why Customers Love Kitchen Tune-Up
Customers are our lifeblood. We love to go the extra mile for our clients and are proud to consider ourselves among the kitchen remodelers with the best customer service.
At Kitchen Tune-Up, we have a set of 5 Trustpoints that we honor closely. These include communication, respect and punctuality. Because it’s not just a job, it’s your home and we understand that.
At every one of our franchises, we strive to cultivate a culture of community and responsibility. Because we’re not just a company, we’re a team of remodelers with roots all over the country.
A customer experience worth remembering
If you want to see every one of our five Trustpoints in action, look no further than Chase Vincent, the owner of Kitchen Tune-Up Louisville East. A lifelong Louisville resident, Chase knows his community and enjoys showing customers of all budgets just how they can get the kitchen of their dreams.
Chase is there onsite, working with customers to make sure they get the kitchen they’ve been envisioning on a budget they can afford. That kind of face to face interaction is one of the reasons why Kitchen Tune-Up customers recommend us to friends and family. There’s a personal connection there that you won’t find with other companies.
In fact, one of Chase’s most recent customers went one step further and gave him their family cookie jar, hoping it could help perk up Chase’s own kitchen.
“Our current customer loves us so much that she wanted me to have a cookie jar for our kitchen. She thinks everyone with a toddler should have one.This was the one her kids used. I asked why she didn’t want to give it to her kids and her response was, ‘they decided to be healthy and not eat cookies, so they don’t deserve it!’”
Don’t worry, the cookie jar is now safe in the hands of someone who adores it, Chase’s young daughter.
All across our franchises, employees like Chase are showing our customers just how pleasant a kitchen renovation can be. Too many people shy away from creating the kitchen of their dreams because they’re exhausted by the idea of having their home torn apart for months while a disinterested team remodels. At Kitchen Tune-Up, we’re here to show people that it doesn’t have to be this way.